Platform Overview

Everything Your Business
Needs to Grow

12 powerful features working together as one unified platform. No duct tape, no switching between apps.

Communication

🤖

AI Receptionist

Powered by GPT, your AI receptionist handles enquiries, books appointments, qualifies leads, and remembers customer context — across SMS, email, and chat. It learns your business inside-out from your services, hours, FAQ, and personality settings.

24/7 auto-responseMulti-channelContext-aware memoryIntent detection
💬

Unified Inbox

Every SMS, email, and chat message lands in one inbox. View full conversation history, switch between channels, and let AI draft replies. No more checking 5 different apps.

SMS via TwilioEmail via SESChat widgetAI-suggested replies
🔌

Chat Widget

Embed a live chat widget on your website with a single script tag. Visitors get instant AI-powered responses. All conversations sync to your inbox automatically.

One-line embedCustomisable coloursPosition controlVisitor tracking

Growth & Revenue

📅

Smart Booking Engine

Online booking with real-time availability, service selection, slot management, and automated reminders. Customers self-book while you sleep.

Service managementAvailability rulesAuto-remindersNo-show reduction
🔗

Funnel Builder

Build beautiful landing pages and multi-step funnels with drag-and-drop blocks. Capture leads with forms and track every conversion.

Drag-and-drop editorHero, text, CTA, form blocksCustom slugsConversion tracking
📊

Analytics Dashboard

Real-time insights into your conversations, contacts, appointments, and AI activity. Compare periods, track growth, and make data-driven decisions.

KPI cardsTrend chartsChannel breakdownPeriod comparison

Operations

👥

CRM & Contacts

Automatically build your customer database from every interaction. Tag contacts, track history, search and filter, and segment your audience for targeted outreach.

Auto-created contactsTags & segmentationFull historyCSV export

Automations

Set up trigger-based workflows: welcome messages, follow-up sequences, appointment reminders, review requests. Run your operations on autopilot.

Event triggersDelay actionsMulti-step workflowsEnable/disable toggle
🔐

Webhook Integrations

Connect AIDesk to any external service with HMAC-signed webhooks. Get real-time event notifications for messages, bookings, contacts, and more.

HMAC signatures3-attempt retryPer-event targetingDelivery logs

Platform

💳

Stripe Billing

Built-in subscription management powered by Stripe. Starter, Growth, and Pro tiers with usage-based add-ons. Customer portal for self-service billing.

3 plan tiersUsage trackingCustomer portalWebhook sync
🔒

Security & RBAC

Enterprise-grade security with role-based access control (Owner, Admin, Staff, Viewer). Complete audit trail for every action. JWT authentication with Neon.

4 user rolesAudit logsData encryptionRate limiting
📤

CSV Export

Export your contacts, appointments, and audit logs as CSV with optional date range filtering. Full data ownership — your data, your control.

Contacts exportAppointments exportAudit logs (owner)Date filtering

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